Online Dispute Resolution (ODR) is legal in India. The consent of both parties to resort to ODR is required. It can be done for all cases except where the law specifically prescribes physical appearance. Rules governing physical arbitration applies.
Automated negotiation is where parties give their respective bids and if they are within a pre-determined rang, a deal is struck. Different methods can be used by changing this basic blind bidding process to best suit the needs of the parties.
The online arbitration process does not differ very much from the offline process, except for the fact that other forms of communication are used. The final award declared can be enforced by the website as well as the parties.